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To help you get answers quickly, we have assembled this page of Best Western Travel Card® customer's most commonly asked questions. Take a look -- if you still haven't found the information you need, simply send us an email.
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| | How do I keep track of my Travel card Balance? |
| | Can a guest pay the difference if he does not have enough units left on the card? |
| | What if a Travel Card is lost, stolen or destroyed? |
| | What is the Best Western Travel Card? |
| | How can someone purchase the Travel Card? |
| | Where can a Best Western Travel Card be used? |
| | Who can use the Best Western Travel Card? |
| | How does someone use the Travel Card? |
| | Are Travel Cards transferable? |
| | Can the Travel Card be used as a room reservation guarantee? |
| | Are Advance Reservations required? |
| | Can Travel Cards be used with other forms of payment? |
| | How is the current value of the Travel Card tracked? |
| | For how long is the Travel Card valid? |
| | How will Travel Cards be delivered? |
| | Are there any shipping and handling charges? |
| | When purchasing a Travel Card as a gift, can a customized message be included with the card? |
| | Will the gift recipients know how much was spent on their Travel Card? |
| | Can a Unit Travel Card be reloaded at a property? |
| | Can a Unit Travel Card be loaded with Currency, or vice-versa? |
| | Can Gold Crown Club International points or miles be earned for stays purchased with Travel Cards? |
| | Do you ship to PO Boxes? |
| | Are their fees for non usage of the Travel Card? |
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Q. How do I keep track of my Travel card Balance?
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Keeping track of your Travel Card balance is easy. To do so online, log in to travelcard.bestwestern.comor call:
- 1-877-CARD-2TVL (227 3288) from the U.S., Canada, Mexico and the Caribbean
- 1 800 232885 within Australia or
- ++ 800 22 73 28 85 within Europe and most other countries, or call your local Best Western reservations office
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Q. Can a guest pay the difference if he does not have enough units left on the card?
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Yes. The guest can pay USD/EUR 25 and the equivalent in Canadian Dollars for each unit requirement that he/she does not have on the card.
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Q. What if a Travel Card is lost, stolen or destroyed?
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Cards cannot be replaced if lost, stolen or destroyed.
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Q. What is the Best Western Travel Card?
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The Travel Card is one of two types of prepaid and reloadable stored value cards loaded with currency or units.
The currency loaded Travel Card can be used toward Best Western hotel charges (any eligible service managed or operated by a BW hotel) and applicable taxes. Travel Cards may not be accepted at concessions located at a hotel that are not owned, operated or managed by that BW hotel.
The Unit Travel Card can be used toward room nights (including room related taxes) booked at the Unit Card rate plan through Best Western Travel Card reservations at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean
1 800 232885 within Australia or
++ 800 22 73 28 85 within Europe and most other countries, or call local Best Western reservations office
Total charges or units are reduced by the amount available on the Travel Card. No change will be given.
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Q. How can someone purchase the Travel Card?
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The currency loaded Travel Card can be purchased at most of the
more than 4,200 Best Western hotels worldwide, various retailers, online at travelcard.bestwestern.com,
or by calling Travel Card Customer Care at:
1-877-CARD-2TVL (227-3288) within
the U.S., Canada, Mexico and the Caribbean
1 800 232885 within Australia or
++ 800 22 73 28 85
within Europe and most other countries, or call local Best Western reservations office
Currency
loaded Travel Cards can also be purchased through authorized travel professionals. Reloads are possible
only at point of purchase though.
Unit cards can only be purchased through authorized travel
professionals. They can be reloaded at point of purchase only. Unit Travel Cards cannot be sold
or reloaded at Best Western hotels (excluding a selected group of hotels in Europe).
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Q. Where can a Best Western Travel Card be used?
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The Travel Card can be used at any of the more than 4,200 Best Western hotels worldwide. Travel Cards may be purchased in various currencies or units for traveling convenience.
The Unit Travel Card can be used at all hotels in the US, Canada, Central & South America, South Africa, Asia and participating hotels in Europe. To find out which hotels participate and how many units are required per night for each hotel, please go to travelcard.bestwestern.com or call Customer Care at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean
1 800 232885 within Australia or
++ 800 22 73 28 85 within Europe and most other countries, or call local Best Western reservations office
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Q. Who can use the Best Western Travel Card?
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Anyone. The Travel Card can be purchased for personal use, company travel, or employee incentives. It is an ideal gift for family and friends or for special occasions.
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Q. How does someone use the Travel Card?
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At time of check-in, guests simply present their Travel Card and personal credit card or other form of payment guarantee and a valid form of identification. Total charges are reduced by the amount available on the Travel Card.
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Q. Are Travel Cards transferable?
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Yes. Once purchased, Travel Cards can be given as gifts to anyone.
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Q. Can the Travel Card be used as a room reservation guarantee?
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No. The Travel Card may not be used as a form of room reservations guarantee. A credit card is needed to guarantee, and established no-show policies apply.
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Q. Are Advance Reservations required?
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Advance reservations are not required to use the currency denominated Travel Card.
For Unit Travel Cards, advance reservations are required because the room has to be booked under the Unit Card rate plan to ensure availability.
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Q. Can Travel Cards be used with other forms of payment?
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Yes. If the total purchase cost is greater than the amount on the Travel Card, the difference can be paid using other forms of payment such as cash or credit card.
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Q. How is the current value of the Travel Card tracked?
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The cardholder keeps track of the value of their Travel Card. Balances can be tracked after card registration online at travelcard.bestwestern.com or via the toll-free number, 1877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean. 1-800-232885 within Australia or + + 800 22 73 28 85 within Europe and most other countries. Balances for
cards purchased elsewhere can be tracked by calling 1-877-CARD-2TVL (227-3288).
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Q. For how long is the Travel Card valid?
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The Travel Card has no expiration date.
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Q. How will Travel Cards be delivered?
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Travel Cards can be shipped via mail/delivery service, with the option of overnight delivery (orders must be received by 11 am MST).
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Q. Are there any shipping and handling charges?
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Yes, shipping and handling charges are dependent upon the chosen shipping preference, i.e. overnight, first-class mail, etc.
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Q. When purchasing a Travel Card as a gift, can a customized message be included with the card?
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Yes, a customized message can be included with the gift card.
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Q. Will the gift recipients know how much was spent on their Travel Card?
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While the value of the card is not printed on the card itself, the value is stated in the delivery message. Card balances can be checked online at travelcard.bestwestern.com.
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Q. Can a Unit Travel Card be reloaded at a property?
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No. Unit loaded Travel Cards can only be reloaded through an authorized travel professional, as reload has to occur at point of purchase.
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Q. Can a Unit Travel Card be loaded with Currency, or vice-versa?
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No. A Unit Travel Card can only be loaded and reloaded with Units. A currency loaded Travel Card can only be loaded and reloaded with currency.
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Q. Can Gold Crown Club International points or miles be earned for stays purchased with Travel Cards?
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Yes, points or miles can be earned by Gold Crown Club International members on qualified stays using the currency loaded Travel Card.
Points and miles do not apply to Unit Travel Card stays.
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Q. Do you ship to PO Boxes?
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Yes.
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Q. Are their fees for non usage of the Travel Card?
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No.
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