find a hotel

contact travel card

CALL 1-877-CARD-2TVL within North America

CALL 1 800 232885 within Australia

CALL ++ 800 22 73 28 85 within Europe

Questions & Answers

To help you get answers quickly, we have assembled this page of Best Western Travel Card® customers' most commonly asked questions. Take a look -- if you still haven't found the information you need, simply send us an email.

 1. What is the Best Western Travel Card ®?
 2. Whom can I contact for Travel Card customer service?
 3. Where can I find the Terms and Conditions for the Travel Card?
 4. What currencies can be loaded on the Travel Card?
 5. Can I redeem the Travel Card loaded with a currency other than the local hotel currency?
 6. Who can use the Travel Card?
 7. Are Travel Cards transferable?
 8. Do Travel Cards expire?
 9. Where can the Travel Card be used?
 10. How does someone use the Travel Card?
 11. Can Best Western Rewards® points or airline rewards be earned for stays purchased with Travel Cards?
 12. Can the Travel Card be used as a room reservation guarantee?
 13. Are advance reservations required?
 14. How do I keep track of my Travel Card balance?
 15. Is the Travel Card reloadable?
 16. Where can I reload my currency-loaded Travel Card?
 17. Can a guest pay the difference if he or she does not have enough credits left on the currency-loaded Travel Card?
 18. What if a Travel Card is lost, stolen or destroyed?
 19. How can someone purchase a Travel Card?
 20. How will the Travel Card be delivered?
 21. Are there any shipping and handling charges?
 22. When purchasing a Travel Card as a gift, can a customized message be included with the card?
 23. I have chosen the wrong design for the Travel Card I purchased. May I change the design?
 24. Will the gift recipient know how much was loaded on the Travel Card?
 25. Do you ship to PO Boxes?
 26. I had trouble with the purchasing process, where can I get assistance?


 

1. What is the Best Western Travel Card ®?

 
The Best Western Travel Card ("Travel Card") is a prepaid gift card, which can be loaded with one of nine different currencies or with units.
A currency-loaded Travel Card can be used to pay for Best Western hotel lodging charges (i.e., room night charges and applicable taxes). Acceptance of the Travel Card for services other than lodging charges is at the discretion of the individual hotel.
A unit-loaded Travel Card may be used toward room night charges (including room night related taxes) booked at the unit rate plan through Travel Card Customer Care.
For assistance, please contact Travel Card Customer Care at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico, or the Caribbean
1 800 232885 within Australia
0800 237 893 within New Zealand
++ 800 22 73 28 85 within Europe and most other countries, or call the local Best Western reservations office Alternative numbers can be found here here

Charges or units will be reduced from the amount available on the Travel Card. No change will be given.
 
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2. Whom can I contact for Travel Card customer service?

 
For assistance, please contact Travel Card Customer Care at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico, or the Caribbean
1 800 232885 within Australia
0800 237 893 within New Zealand
++ 800 22 73 28 85 within Europe and most other countries, or call the local Best Western reservations office Alternative numbers can be found here
 
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3. Where can I find the Terms and Conditions for the Travel Card?

 
The terms and conditions are located at https://travelcard.bestwestern.com/travelcard/termCondition.jsp
 
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4. What currencies can be loaded on the Travel Card?

 
The following currencies can be loaded on the Travel Card:
  • EUR – Euro
  • USD – U.S. Dollar
  • CAD – Canadian Dollar
  • CHF – Swiss Franc
  • DKK – Danish Krone
  • GBP – British Pound
  • NOK – Norwegian Krone
  • SEK – Swedish Krone
  • AUD – Australian Dollar
 
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5. Can I redeem the Travel Card loaded with a currency other than the local hotel currency?

 
Yes. You can redeem the Travel Card worldwide at all Best Western branded hotels. It does not matter which currency is loaded on the card. The redeemed amount is converted automatically into the local currency.
 
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6. Who can use the Travel Card?

 
Anyone. The Travel Card can be purchased for personal use, company travel, or employee incentives. It is an ideal gift for family or friends or for special occasions. The Travel Card is not personalized.
 
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7. Are Travel Cards transferable?

 
Yes. Once purchased, Travel Cards can be given to and used by anyone, subject to prevailing laws and each hotel's policies (e.g., age limits).
 
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8. Do Travel Cards expire?

 
Travel Cards issued for payment of the face value of the Travel Card do not expire. Travel Cards provided as promotional or loyalty awards or for other promotional purposes may contain an expiration date.
 
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9. Where can the Travel Card be used?

 
The Travel Card can be used at any Best Western branded hotel worldwide toward hotel lodging charges (i.e., room night charges and applicable taxes). Acceptance of the Travel Card for services other than lodging charges is at the discretion of the individual hotel.
 
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10. How does someone use the Travel Card?

 
At check-in, a guest simply presents the Travel Card or the Travel Card number, personal credit card or other form of payment guarantee, and a valid form of identification. Total charges are reduced from the amount available on the Travel Card.
 
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11. Can Best Western Rewards® points or airline rewards be earned for stays purchased with Travel Cards?

 
Yes, points or airline rewards can be earned by Best Western Rewards members on qualified stays using the currency-loaded Travel Card. Points and airline rewards cannot be earned when using a unit-loaded Travel Card.
 
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12. Can the Travel Card be used as a room reservation guarantee?

 
No. The Travel Card may not be used as a form of reservation guarantee. A credit card is needed to guarantee a room, and the hotel’s cancellation and no-show policies apply.
 
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13. Are advance reservations required?

 
Advance reservations are not required to use the currency-loaded Travel Card. Advance reservations are required when using a unit-loaded Travel Card because the room must be booked under the Unit Card rate plan to ensure availability.
 
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14. How do I keep track of my Travel Card balance?

 
To track the balance on your Travel Card, just enter your Travel Card number at travelcard.bestwestern.com or call:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico, or the Caribbean
1 800 232885 within Australia
0800 237 893 within New Zealand
++ 800 22 73 28 85 within Europe and most other countries, or call the local Best Western reservations office Alternative numbers can be found here
 
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15. Is the Travel Card reloadable?

 
Yes. The Travel Card is a reloadable gift card.
 
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16. Where can I reload my currency-loaded Travel Card?

 
Travel Cards bought via bestwestern.com or in a Best Western branded hotel can be reloaded at any Best Western branded hotel worldwide or on travelcard.bestwestern.com. All other cards need to be reloaded at point of purchase.
 
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17. Can a guest pay the difference if he or she does not have enough credits left on the currency-loaded Travel Card?

 
Yes. If the total purchase cost exceeds the amount on the Travel Card, the difference can be paid using other forms of payment, such as a credit card.
 
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18. What if a Travel Card is lost, stolen or destroyed?

 
Travel Cards cannot be replaced if lost, stolen, or destroyed.
 
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19. How can someone purchase a Travel Card?

 
The currency-loaded Travel Card can be purchased at over 4,000 Best Western branded hotels worldwide, various retailers, online at travelcard.bestwestern.com, or by calling Travel Card Customer Care at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico, or the Caribbean
1 800 232885 within Australia
0800 237 893 within New Zealand
++ 800 22 73 28 85 within Europe and most other countries, or call the local Best Western reservations office Alternative numbers can be found here

Unit-loaded Travel Cards can only be purchased through authorized travel professionals or European Travel Card Customer Care. They can be reloaded at point of purchase only. Unit-loaded Travel Cards cannot be sold or reloaded at Best Western branded hotels.
 
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20. How will the Travel Card be delivered?

 
Travel Cards can be shipped by mail or courier service.
 
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21. Are there any shipping and handling charges?

 
Yes, shipping and handling charges depend upon the chosen shipping preference.
 
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22. When purchasing a Travel Card as a gift, can a customized message be included with the card?

 
Yes, a customized message can be included with the card carrier.
 
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23. I have chosen the wrong design for the Travel Card I purchased. May I change the design?

 
No, unfortunately it is not possible to change the chosen design after the purchase.
 
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24. Will the gift recipient know how much was loaded on the Travel Card?

 
While the value of the card is not printed on the card itself, the value is stated in the delivery message. Card balances can be checked online at travelcard.bestwestern.com.
 
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25. Do you ship to PO Boxes?

 
Yes, Travel Cards can be shipped to P.O. Boxes.
 
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26. I had trouble with the purchasing process, where can I get assistance?

 
In case of trouble during the purchase process you can get assistance by calling Travel Card Customer Care at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico, or the Caribbean
1 800 232885 within Australia
0800 237 893 within New Zealand
++ 800 22 73 28 85 within Europe and most other countries, or call the local Best Western reservations office Alternative numbers can be found here
 
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