find a hotel

contact travel card

CALL 1-877-CARD-2TVL within North America

CALL 1 800 232885 within Australia

CALL ++ 800 22 73 28 85 within Europe

Questions & Answers

To help you get answers quickly, we have assembled this page of Best Western Travel Card® customers' most commonly asked questions. Take a look -- if you still haven't found the information you need, simply send us an email.

 How do I keep track of my Travel Card Balance?
 Can a guest pay the difference if he does not have enough units left on the card?
 What if a Travel Card is lost, stolen or destroyed?
 What is the Best Western Travel Card?
 How can someone purchase the Travel Card?
 Where can a Best Western Travel Card be used?
 Who can use the Best Western Travel Card?
 How does someone use the Travel Card?
 Are Travel Cards transferable?
 Can the Travel Card be used as a room reservation guarantee?
 Are advance reservations required?
 Can Travel Cards be used with other forms of payment?
 How is the current value of the Travel Card tracked?
 Do Best Western Travel Card Expire?
 How will Travel Cards be delivered?
 Are there any shipping and handling charges?
 When purchasing a Travel Card as a gift, can a customized message be included with the card?
 Will the gift recipients know how much was spent on their Travel Card?
 Can a Unit Travel Card be reloaded at a property?
 Can a Unit Travel Card be loaded with Currency, or vice-versa?
 Can Best Western Rewards® points or airline rewards be earned for stays purchased with Travel Cards?
 Do you ship to PO Boxes?
 Are there fees for non-usage of the Travel Card?


 

Q. How do I keep track of my Travel Card Balance?

 
A. Keeping track of your Travel Card balance is easy. To do so online, log in to travelcard.bestwestern.com or call:

  • 1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean
  • 1 800 232885 within Australia
  • 0800 237 893 within New Zealand
  • Click here for a list of countries in South America
  • +66 2 656 1260 Asia and the Middle East
  • ++ 800 22 73 28 85 within Europe and most other countries, or call your local Best Western reservations office
 
 Top
 
 

Q. Can a guest pay the difference if he does not have enough units left on the card?

 
A. Yes. The guest can pay USD/EUR 25 and the equivalent in Canadian Dollars for each unit requirement that he/she does not have on the card.
 
 Top
 
 

Q. What if a Travel Card is lost, stolen or destroyed?

 
A. Cards cannot be replaced if lost, stolen or destroyed.
 
 Top
 
 

Q. What is the Best Western Travel Card?

 
A. The Travel Card is one of two types of prepaid and reloadable stored value cards loaded with currency or units.
The currency loaded Travel Card can be used toward Best Western hotel charges (any eligible service managed or operated by a Best Western hotel) and applicable taxes. Travel Cards may not be accepted at concessions located at a hotel that are not owned, operated or managed by that Best Western hotel.
The Unit Travel Card can be used toward room nights (including room related taxes) booked at the Unit Card rate plan through Best Western Travel Card reservations at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean
1 800 232885 within Australia or
++ 800 22 73 28 85 within Europe and most other countries, or call local Best Western reservations office

Total charges or units are reduced by the amount available on the Travel Card. No change will be given.
 
 Top
 
 

Q. How can someone purchase the Travel Card?

 
A. The currency loaded Travel Card can be purchased at over 4,000 Best Western hotels worldwide, various retailers, online at travelcard.bestwestern.com, or by calling Travel Card Customer Care at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean
1 800 232885 within Australia or
++ 800 22 73 28 85 within Europe and most other countries, or call local Best Western reservations office

Unit cards can only be purchased through authorized travel professionals. They can be reloaded at point of purchase only. Unit Travel Cards cannot be sold or reloaded at Best Western hotels (excluding a selected group of hotels in Europe).
 
 Top
 
 

Q. Where can a Best Western Travel Card be used?

 
A. The Travel Card can be used at over 4,000 Best Western hotels worldwide. Travel Cards may be purchased in various currencies or units for traveling convenience.
The Unit Travel Card can be used at all hotels in the US, Canada, Central & South America, South Africa, Asia and participating hotels in Europe. To find out which hotels participate and how many units are required per night for each hotel, please go to travelcard.bestwestern.com or call Customer Care at:
1-877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean
1 800 232885 within Australia or
++ 800 22 73 28 85 within Europe and most other countries, or call local Best Western reservations office
 
 Top
 
 

Q. Who can use the Best Western Travel Card?

 
A. Anyone. The Travel Card can be purchased for personal use, company travel, or employee incentives. It is an ideal gift for family and friends or for special occasions.
 
 Top
 
 

Q. How does someone use the Travel Card?

 
A. At time of check-in, guests simply present their Travel Card and personal credit card or other form of payment guarantee and a valid form of identification. Total charges are reduced by the amount available on the Travel Card.
 
 Top
 
 

Q. Are Travel Cards transferable?

 
A. Yes. Once purchased, Travel Cards can be given as gifts to anyone.
 
 Top
 
 

Q. Can the Travel Card be used as a room reservation guarantee?

 
A. No. The Travel Card may not be used as a form of room reservations guarantee. A credit card is needed to guarantee, and established no-show policies apply.
 
 Top
 
 

Q. Are advance reservations required?

 
A. Advance reservations are not required to use the currency denominated Travel Card.
For Unit Travel Cards, advance reservations are required because the room has to be booked under the Unit Card rate plan to ensure availability.
 
 Top
 
 

Q. Can Travel Cards be used with other forms of payment?

 
A. Yes. If the total purchase cost is greater than the amount on the Travel Card, the difference can be paid using other forms of payment such as cash or credit card.
 
 Top
 
 

Q. How is the current value of the Travel Card tracked?

 
A. The cardholder keeps track of the value of their Travel Card. Balances can be tracked after card registration online at travelcard.bestwestern.com or via the toll-free number, 1877-CARD-2TVL (227-3288) within the U.S., Canada, Mexico and the Caribbean. 1-800-232885 within Australia or + + 800 22 73 28 85 within Europe and most other countries. Balances for cards purchased elsewhere can be tracked by calling 1-877-CARD-2TVL (227-3288).
 
 Top
 
 

Q. Do Best Western Travel Card Expire?

 
A. Travel Cards issued for consideration carry no expiration date. In limited circumstances, Travel Cards provided as promotional awards or otherwise for promotional purposes may contain an expiration date.
 
 Top
 
 

Q. How will Travel Cards be delivered?

 
A. Travel Cards can be shipped by mail or delivery service with the option of overnight delivery (orders must be received by 11am MST).
 
 Top
 
 

Q. Are there any shipping and handling charges?

 
A. Yes, shipping and handling charges are dependent upon the chosen shipping preference, i.e. overnight, first-class mail, etc.
 
 Top
 
 

Q. When purchasing a Travel Card as a gift, can a customized message be included with the card?

 
A. Yes, a customized message can be included with the gift card.
 
 Top
 
 

Q. Will the gift recipients know how much was spent on their Travel Card?

 
A. While the value of the card is not printed on the card itself, the value is stated in the delivery message. Card balances can be checked online at travelcard.bestwestern.com.
 
 Top
 
 

Q. Can a Unit Travel Card be reloaded at a property?

 
A. No. Unit loaded Travel Cards can only be reloaded through an authorized travel professional, as reload has to occur at point of purchase.
 
 Top
 
 

Q. Can a Unit Travel Card be loaded with Currency, or vice-versa?

 
A. No. A Unit Travel Card can only be loaded and reloaded with Units. A currency loaded Travel Card can only be loaded and reloaded with currency.
 
 Top
 
 

Q. Can Best Western Rewards® points or airline rewards be earned for stays purchased with Travel Cards?

 
A. Yes, points or airline rewards can be earned by Best Western Rewards members on qualified stays using the currency loaded Travel Card.
Points and airline rewards do not apply to Unit Travel Card stays.
 
 Top
 
 

Q. Do you ship to PO Boxes?

 
A. Yes.
 
 Top
 
 

Q. Are there fees for non-usage of the Travel Card?

 
A. No.
 
 Top